Luca Bonissi, an Italian developer, developer and volunteer for the Free Software program Basis of Europe, needed to spend two years in a authorized battle with the know-how multinational Lenovo for requesting a refund of a easy Home windows license of 42 euros.

In a basic David vs. Goliath story, Luca has gained, despite the fact that some huge cash and vitality needed to be spent within the course of. After two years and two litigation, Lenovo was pressured to pay damages of € 20,000 after refusing to supply a refund and forcing your consumer to participate in a disproportionate and pointless authorized course of.


The price of not wanting to make use of Home windows

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It began in 2018, when Luca purchased a brand new mannequin of the Lenovo Ideapad convertible pc and determined that he simply did not need to use the Home windows that got here pre-installed. Luca will not be the primary nor will he be the final person to do such a factor, however not like most, he knew he may contact Lenovo to request a refund for an working system that you weren’t going to make use of, and likewise determined to do it.

The price of the Home windows license is included with the computer systems we purchase, that are the bulk, however it’s doable to contact the producer to rearrange a refund and return the pre-installed Home windows. Nonetheless, Lenovo’s response immersed this gentleman in an odyssey of authorized proceedings that hardly many individuals are keen to bear.

I've tried using Linux as my main system and elementary OS Hera is the closest I've come to achieving it

Following Lenovo’s denial of his reimbursement requests, Luca tried to get assist from the Italian Market Competitors Authority (AGCM), however when this led to nothing, Luca determined to take authorized motion towards Lenovo.

As a result of the price of the Home windows 10 Dwelling license that the laptop computer got here with was very low, Luca was capable of go to courtroom for minor issues on his personal with out hiring legal professionals. Nonetheless, when he noticed the aggressive protection that Lenovo mounted, he determined to rent skilled assist.

In June 2019 it appeared that issues have been going to be resolved with out additional drama, the Monza Court docket acknowledged Luca’s proper to reimbursement and ordered Lenovo to reimburse 42 euros for the Home windows license along with 130 euros for procedural prices.

Lenovo did not like the decision and the corporate appealed, stating 15 the reason why the sentence needed to be revised in a 59-page doc. This prolonged the method for greater than two years and compelled Luca to spend a whole bunch of euros on legal professionals to defend himself.

In accordance with the identical courtroom, this case is an instance of the vanity of an enormous firm towards a modest client

Lastly, in December 2020, the Monza Court docket dismissed all of Lenovo’s arguments, confirming that the best to reimbursement for pre-installed software program was an obligation. The ruling famous that the producer itself had expressly assumed this obligation within the Home windows license.

Due abuse of attraction procedures The corporate was ordered to pay the € 20,000 to Bonissi as a approach to compensate for the injury brought on by an aggravated legal responsibility continuing.

Though the case is a victory for Luca and for the patron, it has nonetheless left a bitter style. Bonissi himself explains that:

Though the rebate was acknowledged, making use of for it may be financially disadvantageous for shoppers. The excessive prices and dangers of litigation, in addition to low monetary returns, are a robust deterrent that forestalls anybody from pursuing a refund of pre-installed Home windows. Contemplating that the conventional client doesn’t have the technical and authorized information to face such a case with out a lawyer, and the chance that the producers might drag the case over a number of years, it’s extremely unlikely that somebody will dare. to sue the tech giants, except rulings just like the Monza Court docket pressure producers to implement their very own licenses and develop higher reimbursement insurance policies.

By way of | FSFE

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